Refund and Returns Policy for MetaboostPC Watches
Effective Date: January 6, 2025

At Metaboostpc, we strive to provide our customers with the highest quality luxury watches and exceptional customer service. We understand that purchasing a luxury timepiece is an important decision, and we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds.

Please read this policy carefully to understand your rights and responsibilities when it comes to returning or exchanging products purchased from Metaboostpc. By making a purchase from our website (https://metaboostpc.com), you agree to comply with the terms and conditions of this Refund and Returns Policy.

1. General Return Guidelines

At Metaboostpc, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns process within a specified period. The following conditions apply to all returns and exchanges:

  • Return Period: You may return any unworn, undamaged, and unused product within 30 days of receiving your order for a refund or exchange.
  • Condition of Return: All returned items must be in brand-new, resalable condition, with all original packaging, tags, documentation, and accessories. The item must not show signs of wear, damage, or alteration.
  • Return Process: To initiate a return or exchange, please contact us within 30 days of receiving your order. You can reach us via email at info@metaboostpc.com with your order details, including the item(s) you wish to return and the reason for the return.
  • Restocking Fee: A restocking fee of 10% of the purchase price may apply to returns. This fee helps cover the cost of processing the return and restocking the item.

2. Non-Returnable Items

While most items purchased from Metaboostpc are eligible for return, there are certain products that cannot be returned or exchanged. These include:

  • Personalized or Custom Watches: Any products that have been customized, engraved, or specially ordered cannot be returned or exchanged unless they are defective or damaged upon arrival.
  • Special-Order Items: Certain limited-edition, special-order, or exclusive products may not be eligible for return or exchange.
  • Sale Items: Products purchased during promotional events or on sale may not be eligible for returns or exchanges. Please confirm eligibility before purchasing sale items.

These exclusions are made clear in the product descriptions on our website. If you have any questions about the eligibility of a specific item, please contact our customer service team before purchasing.

3. Returns Process

To return an item, please follow the steps outlined below:

  1. Contact Metaboostpc: Send an email to info@metaboostpc.com with your order number, product details, and reason for the return. We will provide you with a return authorization (RA) number and instructions for sending the item back to us.
  2. Prepare the Package: Carefully pack the product in its original packaging, including all accessories, documentation, and tags. Please make sure that the item is properly protected to prevent damage during transit. Include the RA number in the package as well.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made by Metaboostpc (e.g., a defective or incorrect item was shipped). We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure that the item reaches us safely.
  4. Inspection and Processing: Once we receive the returned item, our team will inspect it to confirm that it meets our return criteria (unused, unworn, and in original condition). If the item is eligible for return, we will process your refund or exchange within 5-7 business days of receiving the product.

4. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refund Timing: After we process your return, refunds will typically be credited to your account within 5-7 business days, depending on the payment method and the policies of your financial institution.
  • Restocking Fee: As stated above, a 10% restocking fee may be deducted from your refund amount. This fee covers the administrative costs associated with returns processing and restocking the product in our inventory.
  • Non-refundable Charges: Shipping fees, including the cost of return shipping, are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).

5. Exchanges

If you would like to exchange an item for a different model, size, or color, you can do so within the 30-day return period. The process for exchanges is as follows:

  1. Contact Customer Support: Notify us by email at info@metaboostpc.com with your order number, the item you wish to exchange, and the product you’d like to receive in exchange. We will provide you with an exchange authorization and instructions.
  2. Return the Original Item: As with the return process, you will need to send the original item back to us in its original, unused condition. The customer is responsible for return shipping costs.
  3. Processing the Exchange: Once we receive and inspect the returned item, we will process your exchange and ship the new item to you. If there is a price difference between the original and new item, we will charge or refund the difference accordingly.
  4. Availability of Exchange Items: Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer alternatives or issue a refund if no suitable replacement is available.

6. Defective or Damaged Products

If you receive a defective or damaged item, please notify us immediately. We take great care in ensuring that our products are carefully inspected and packaged before shipping, but in rare instances, defects or damages may occur during transit. In such cases:

  • Contact Metaboostpc: Email us at info@metaboostpc.com within 7 days of receiving your order to report any defects or damages. Include photos of the damage and a description of the issue.
  • Return Shipping: Metaboostpc will cover the return shipping costs for defective or damaged items. We will provide you with a prepaid return shipping label, and you may return the item to us at no cost.
  • Replacement or Refund: After inspecting the returned product, we will offer a replacement, repair, or refund, depending on the severity of the damage or defect. If a replacement is unavailable, we will issue a full refund for the defective item.

7. International Returns

For customers outside the United States, we offer the same return and exchange policy, but please note the following:

  • Return Shipping Costs: International customers are responsible for return shipping costs. We recommend using a traceable and insured shipping service to ensure safe return delivery.
  • Customs Duties and Taxes: If you are returning an international order, please ensure that the returned item is marked as a “return” to avoid any customs duties or taxes being applied to the return shipment. Metaboostpc is not responsible for any customs fees associated with international returns.

8. Gift Returns

If you received a Metaboostpc product as a gift, you can still return or exchange the item according to our policy. Please note that the refund will be issued to the original purchaser’s payment method unless you have an order number or proof of purchase.

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@metaboostpc.com. Once an order has been processed and shipped, we are unable to cancel it. If your order is still in processing, we will do our best to accommodate your cancellation request.

10. Customer Support

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, exchange, or refund, please feel free to contact our customer support team. We are here to help you and ensure your satisfaction.

  • Street: 3979 Boone Street, Corpus Christi, Texas, United States
    Phone number: 361-200-6877
    Email: info@metaboostpc.com
    Website: https://metaboostpc.com/

Thank you for shopping with MetaboostPC! We appreciate your trust in us and are committed to ensuring a hassle-free return and refund process. If you need any assistance, don’t hesitate to reach out to our customer service team.